The Smart Hotels chain works hard to make its services accessible to the public of people with disabilities in order to provide a service experience suited to their unique needs.
We operate according to what is defined in the service accessibility regulations in a gradual manner for all chain hotels.
The customer service representatives will be happy to provide detailed information for the existing accessibility arrangements at each of the chain’s hotels.
Within the framework of the law, an accessibility coordinator works in the network: Nathalie Davidov
If you come across special requests regarding accessibility, we will be happy if you contact us in one of the following ways:
– by phone: 08-6588884
– By e-mail:natali@smarthotels.co.il
The accessibility statement is updated as of 12.25.2023
If there are any questions, suggestions for improvement, we will be happy to be at your disposal and help.
Accessibility on the Smart Hotels website
The “Smart Hotels” chain undertakes to provide the general public browsing the site with accessible content; therefore, we are working to update and implement the accessibility rules, in accordance with the principles of the accessibility standard as much as possible. The site is adapted to the accessibility requirements of the W3C organization for level 2 (AA). In the links you will find the details of the site’s conditions in Hebrew and English. In addition, the site was built according to the W3C standard for CSS and HTML.
How to use the site easily? – You can navigate forward on the site using the TAB button. To navigate back, press the SHIFT + TAB key combination. – Before the main navigation menu of the site there is a hidden button that appears when it receives the keyboard focus. Clicking on it will open a kind of pop-up window. The site’s menu will appear inside the window. It can be closed by pressing the – – “ESC” button on the keyboard or by using the close button at the end. You can also navigate inside it with the help of the small keyboard halves (up and down). – In the main menu you can navigate using TAB and SHIFT + TAB. – In the accessibility menu, there are buttons to change the font size, buttons to change the website colors, for ease of viewing, increasing the website display by 200%, highlighting links, canceling accessibility on the website and other settings. – To make it easier to enter information in forms on the website, there is a dedicated utility on the website, which enlarges the text while typing in the fields on the form. The tool works so that it opens and closes automatically when you are inside one of the fields in the form, and does not interfere at all with filling out the form. – The accessibility menu can be closed and opened using 10F
Navigation between areas the site is divided into areas such as a central content area or a side menu area. At the beginning of each area there is a level 5 title, indicating the name of the area you have reached. Some of the titles are also links that you use to skip over that area and thus help you get to the requested content faster. For example, there is an option to skip over the main menu.
The site is checked regularly to ensure the maintenance of the site’s accessibility.
Did you encounter a problem? Tell us! We try to keep and maintain the site at the best level. If you found and/or encountered difficulties browsing the site and the issue of accessibility in particular, do not hesitate to report using the contact form. So that we can handle the problem in the best way, please include as many details as possible:
– Problem Description. – Type and version of the browser. – Operating System. – The type of assistive technology (if you used it). – Which page did you browse? – What is the action you tried to perform? – We will handle the problem and get back to you as soon as possible with details on how to handle it.
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Accessibility in Smart Hotels chain hotels
Jerusalem Inn Hotel
Hotel area and parking:
A small hotel with 25 rooms on three floors and the public area is only the lobby area and the roof.
The hotel rooms are located on three floors, there is no elevator in the building, access to the rooms is via the stairs.
Three out of all the rooms in the hotel are on the entrance floor near the lobby without stairs.
The hotel does not have parking, around the hotel there are several paid private parking spaces.
There is one room adapted for the disabled. (one of the three near the reception)
People with disabilities are accommodated (by prior arrangement, and based on availability).
Reception and dining room:
You can reach the entrance to the reception via an accessible path.
Assistance to guests:
At the reception, located at the entrance to the hotel, you can ask for the help of the staff on various issues at any time.
Hotel Montefiore
Hotel area and parking:
A quiet hotel in the center of Jerusalem, the hotel has 56 rooms located on seven floors. And the public area is only the lobby area and the roof (note that the roof is not accessible).
There is one elevator in the hotel that goes up to the sixth floor.
The hotel has no parking, guests park in parking lots nearby for a fee.
There is one room adapted for the disabled.
Placed disabled people (by prior arrangement, and based on availability)
Reception and dining room:
You can reach the entrance to the reception via an accessible path, the dining room is also on the same floor (the lobby area of the hotel is also used as a dining area especially for the disabled who have difficulty climbing the stairs).
There are accessible tables in the dining room.
Assistance to guests:
At the reception, located at the entrance to the hotel, you can ask for the help of the staff on various issues at any time.
Eyal Hotel
Hotel area and parking:
A beautiful hotel in the center of Jerusalem, the hotel has 68 rooms located on four floors.
Total floors in the hotel are nine floors (two underground floors plus the entrance floor plus the dining room floor plus four floors for the guest rooms plus the roof floor).
There are two elevators in the hotel (one of them reaches the parking lot on the minus one floor)
The hotel has 16 regular parking spaces and one parking space for the disabled, (all parking spaces are based on availability, guests who arrive after occupying all the parking spaces in the hotel, park in parking lots nearby for a fee).
The parking lot at the hotel is an accessible underground parking lot (two floors below the entrance floor).
There are two rooms adapted for the disabled.
Placed disabled people (by prior arrangement, and based on availability)
Reception and dining room:
You can reach the entrance to the reception via an accessible path, the dining room is on the first floor – there is an elevator.
There are accessible tables in the dining room.
public area:
The lobby area and the roof of the beautiful hotel are the two places that serve as public space for hotel guests (both are accessible).
Assistance to guests:
At the reception, located in the main building on the ground floor, the lobby floor, you can always ask for the help of the staff on various issues, for example:
Moving furniture in the room, filling out forms, carrying equipment to the guest room, orientation around the hotel, serving food in the dining rooms.
lago hotel
The hotel area and parking:
The Lago Hotel covers an area of about one dunam. The hotel rooms are on the hotel floors
First floor – 101 to 111
Second floor – 201 to 214
Third floor 301 to 314
And the public areas are scattered on the lobby floor 980 meters – including the dining room.
And on the roof floor there are seating areas with a view of the city and the Sea of Galilee – fourth floor
And everyone is connected by an elevator.
All the hotel rooms are located on floors and there is access by going up in an elevator and/or in a stairwell, depending on the desired floor.
The hotel has a large number of parking lots, all of which are accessible to the disabled, parking at the hotel is free of charge.
There are 2 rooms adapted for the disabled – on the first floor and on the third floor.
Reception and dining room:
The dining room has accessible tables that include free space for wheelchairs.
Guest assistance:
At the reception, located in the main building on the ground floor, the lobby floor, you can always ask for the help of the staff on various issues, for example:
Moving furniture in the room, filling out forms, carrying equipment to the guest room, orientation around the hotel, serving food in the dining rooms.
Ramon suites Hotel
The hotel area and parking:
The hotel rooms are divided into 2 buildings, the main building has 3 floors without an elevator, in the rooms on the ground floor access involves going up about 5 steps. The second building has 4 floors with an elevator, this building has a room adapted for the disabled.
In front of the hotel there is a public parking lot that includes disabled parking spaces, parking is subject to a fee.
Reception and dining room:
The reception and the dining room are in the main building of the hotel.
From all the parking lots you can reach the entrance to the dining room and reception via an accessible path.
There is an entrance to the dining room, accessible to the disabled, which can be reached via an accessible path. There are services for the disabled in the building of the reception and the dining room.
In the main building of the hotel are the reception, lobby, toilets (including services for the disabled), all the designated places – accessible to the disabled in a wheelchair.
Persons with disabilities are accommodated (by prior arrangement, and based on available space) in rooms adapted for this.
Guest assistance:
At the reception, located in the main building on the ground floor, you can always ask for the help of the staff on various issues, for example:
Moving furniture in the room, filling out forms, carrying equipment to the guest room, orientation around the hotel, serving food in the dining rooms.
The dining room has accessible tables that include free space for wheelchairs.
Even derech hotel
The hotel area and parking:
The Even derech Hotel is located on the top 2 floors of the Even derech Complex in Mitzpe Ramon.
26 rooms are located on the first floor and 14 on the second floor. Access to the rooms via elevators.
There is a public parking lot around the hotel building that includes disabled parking spaces, parking is subject to a fee.
There is one room adapted for the disabled.
Lobby and balcony:
On the first floor of the building there is a lobby accessible to wheelchairs with tables and seating and disabled services.
The balcony is located on the second floor and has seating areas, with wheelchair access.
Persons with disabilities are accommodated (by prior arrangement, and based on available space) in rooms adapted for this.
Guest assistance:
In the lobby on the first floor there is a phone through which you can call the reception at the Ramon Hotel and ask for the staff’s help on various issues at any time, for example:
Moving furniture in the room, filling out forms, carrying equipment to the guest room and orientation around the hotel.
